LetteriaQuest — Support
Help center & contact
Need a hand? We usually reply within a couple of days.
jruiviana@gmail.comGetting Started
LetteriaQuest is a word-search game that helps you learn vocabulary in Spanish, French, German, Portuguese, Dutch and English. Pick a puzzle language, choose a realm and difficulty, then find the hidden words in the grid before the clock runs out — every word you find puts more time on it. Found words are translated and can be read aloud so you learn as you play. No account or sign-up is needed — just open the app and start. It is available for iPhone, iPad and Android.
Frequently Asked Questions
How do I change the language I'm learning?
Tap the language chip under the title on the Home screen and pick the language you want to learn. This changes the words in every puzzle. The app's interface language is separate and follows your device — on iOS, Settings → App language inside the game opens the page where you can set a different language for LetteriaQuest alone.
What is Lexi Energy?
Lexi Energy is the in-game currency you earn by completing quests. You spend it on Insight hints, on extra time when a quest's clock is running low, and on the Streak Shield. You can also buy Lexi Energy packs in the Lexi Shop if you want more.
What does LetteriaQuest Premium include?
Premium is sold as one-time purchases, not a subscription. Nothing renews and there is nothing to cancel. There are three products:
- Remove Ads — removes all advertising.
- Unlock Hard Difficulties — the Expert, Master and Legend tiers.
- The bundle — both of the above, plus advanced statistics.
Buy the two smaller unlocks separately or take the bundle. Neither store offers upgrade pricing on one-time products, so if you think you will want both, the bundle is the cheaper route.
I used to see a Premium subscription — what happened to it?
Premium was originally specified as a monthly/yearly subscription. It was never put on sale in that form, so nobody was ever charged for one and there is nothing to cancel. It ships as one-time unlocks instead.
How do I restore my purchases on a new device?
Open the Lexi Shop and tap Restore Purchases, signed in with the same Apple ID or Google account you bought with. Your unlocks are also restored automatically each time the app starts, so usually you do not have to do anything. Consumable Lexi Energy cannot be restored — a purchased balance is lost if you uninstall the app.
What happens when a quest's clock runs out?
The quest ends there, and you keep the Lexi Energy for every word you found. Running out does not break your daily streak and takes nothing away — it just does not count as completing that realm tier, and it sets no record. Your record for a level is the time you had left at the finish, so a bigger number is a better run. If you need longer, you can add time mid-quest with Lexi Energy (not on the Daily Quest, which feeds a leaderboard).
Can I make a puzzle out of my own words?
Yes. Open My Vocabulary, tap Build a quest, and pick at least five words you have already learned. The puzzle is built from exactly those words, and each one still shows its translation and proper spelling when you find it.
How do I get a refund?
All purchases are handled by the store, not by us. On iOS, request a refund at reportaproblem.apple.com. On Android, use your Google Play order history.
How do I turn off ads tracking?
On iOS, decline the tracking prompt when it appears, or change it any time in Settings → Privacy & Security → Tracking. On Android, reset or delete your advertising ID in Settings → Privacy → Ads. Ads will still appear (in a non-personalised form) unless you buy Remove Ads. You can also turn off anonymous usage analytics in the game, under Settings → Share usage analytics.
My streak or progress disappeared
Progress is stored on your device — there is no cloud save yet. Reinstalling the app or resetting your device removes your streak, records, learned vocabulary and any Lexi Energy balance. Your Premium unlocks survive, because they belong to your Apple ID or Google account, and so do your leaderboard ranks and badges. If something looks wrong, email us with your device model and OS version and we'll help.
How do leaderboards and badges work?
Leaderboards and Discovery Badges use Apple Game Center on iOS and Google Play Games on Android. Make sure the service is enabled in your device settings and that you are signed in.
Still Need Help?
Email jruiviana@gmail.com with a description of the issue, your device model, and your iOS or Android version. Screenshots help us a lot.
See also our Privacy Policy & Terms of Use.
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